1. Missed Appointment Policy (Medical or Dental Practice)
Our goal is to provide quality health care and services to all our mobile app and website users in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please visit Neeleez Application as soon as you know you will not be able to attend your appointment to cancel your booked slot.
Appointments are in high demand, and your prompt action will allow another user access to that appointment time.
A cancellation is considered late when the appointment is cancelled less than 3 Hours before the appointed time. A no-show is when a user misses an appointment without cancelling. In either case, we will not charge the user with any missed appointment fee.
2. Cancellation Policy (Beauty Salons, Other Services)
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 3 hours notice.
1. Any cancellation or reschedule made less than 3 hours will result in a negative rating. The impact of negative rating will not allow you to take any appointment for next one month.
2. If you are more than 1 hour late for your service, we may not be able to accommodate you. In this case, the same negative ranting will apply. We will do our very best to reschedule your service for another time that is convenient to you.
3. We do not require a credit card to hold your appointment.
4. In the event of a true, unavoidable emergency, your negative rating may not be applied to future appointments.
Company Name: Manao Technology
Address: 305, Al Dayafa Building, Al Mankhool Road, Al Hudaiba, Dubai, United Arab Emirates
Phone: +971 56 494 7700